Children's Health | Managing with Metrics

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Question 1 of 8

1. Question
To benchmark energy consumption with other hospitals who also use natural gas and electricity, what is the best unit of measure to quantify this analysis?
- BTUs/sq ft.
- kWh/MMBtu
- kWh/m2/year
- Total BTUs
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Question 2 of 8

2. Question
Which of the following is NOT an effective way to organize data for analysis and presentation?
- fixed width delamination
- data scrubbing
- charts and graphs
- organization by category and attributes
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Question 3 of 8

3. Question
What is the definition of work order completion time?
- The total amount of time from when the work request was submitted until the facilities engineering staff member has completed the work-side of the request.
- The total amount of time from when the work request was submitted until it is processed as completed within the work order system.
- The mean duration of time to achieve substation completion and/or final completion of work.
- The sum of preventive and corrective maintenance times, divided by the sum of scheduled and unscheduled maintenance events, during a stated period of time.
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Question 4 of 8

4. Question
Why are the use of key performance indicators (KPIs) important to a healthcare facility professional?
- KPIs are sets of data that provide facility managers with important information on the current state of the facilities they manage and how current practices align with business goals.
- KPIs are an accounting system that assigns costs to a product based on the amount of resources used to design, order or make it.
- KPIs are a management tool for organizing information (usually gathered during a brainstorming activity).
- KPIs provide a systematic evaluation process of collecting and analyzing data to determine the current, historical or projected compliance of an organization to a standard.
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Question 5 of 8

5. Question
All but which of the following are key performance indicators (KPIs), used by facilities managers to assess an asset’s condition?
- Average time to work completion by asset
- Reactive service requests by asset
- Time spent on reactive maintenance by asset
- First trip percentage by asset
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Question 6 of 8

6. Question
Tracking planned versus reactive maintenance provides facilities managers with what data?
- An understanding of how to improve proactivity with maintenance tasks
- The process to restore standard operating conditions after poor performance or breakdown is observed
- The process of detailing what materials, tools, tasks, and services are required to solve a problem
- Tracking the status of maintenance tasks
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Question 7 of 8

7. Question
What is the formula used to calculate total electrical energy costs?
- (Power in watts/1000) × hours operating × cost per kWh
- Power (watts, W) × Current (amperes, A) × Voltage (volts, V) / cost per kWh
- [Quality of steam generated (Enthalpy of steam – Enthalpy of water )/q*GCV]*100
- Volts x Amps x cost per kWh / hours operating
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Question 8 of 8

8. Question
When it comes to collecting computerized maintenance management system (CMMS) data, why is it important to minimize the use of free-text fields?
- Spelling errors and variations of spelling require substantial data cleaning and validation before the data can be analyzed
- The value is not available, and is not applicable
- It is impossible to mismatch data types in data entry fields
- It provides as much information as possible to assist the plant operations staff
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Children’s Health | Managing with Metrics

Children’s Health | Managing with Metrics

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